Please fill in the appropriate fields, and if necessary use the question box for a detailed inquiry. Please note that our rates are shown on the rates page. In order to finalize your reservation a deposit would be required. Deposit/cancellation details are shown below the form. If you wish to make a credit card payment to Jade Mountain at Anse Chastanet, please download our credit card authorization form and fax it back to us at JADE MOUNTAIN: Fax to 758-459-7700 or 758 459 4002.
The Name and Email fields are required. Press the Submit this Request button. All information provided remains confidential. We will respond to you as soon as possible.
MAKING A RESERVATION - DEPOSIT REQUIREMENTS
A reservation based on our daily rates must be secured by a three-night deposit and the remainder is charged at check-in. Weekly packages (e.g. TROPICAL TRANQUILITY, TOTAL ROMANCE, SCUBA/ADVENTURE PACKAGE) as well as special promotional offers (e.g. TAKE 5, SUMMER SANCTUARY) require an initial 50% deposit upon reservation confirmation with the balance due 4 weeks prior to arrival. Special Conditions apply for the Christmas & New Year Season. After initial deposit, full prepayment must be received for all reservations 8 weeks prior to arrival.
Deposits can be made either by credit card (AMEX, Visa, Master card) or by cheque. Credit card deposits via telephone must be accompanied by a formal authorization letter via fax to 758-459-7700 or mail stating credit card no, expiry date, credit card holder's name and signature. We are forwarding the suggested form of the authorization letter below. Alternatively, contact 800-223-1108 with your credit card details. From the UK, call 0800-141-2859. If your deposit is made by cheque, please make cheque out to ANSE CHASTANET HOTEL and mail to Ralph Locke Islands, 5801 Willis Avenue, Sherman Oaks, CA 91411-3112 and refer to the dates of your reservation. Cheque payment is possible only if cheque reaches the CA office 4 weeks prior to arrival in all instances.
Please take note of our cancellation and reservation amendment policy: Cancellation or amendment of reservations are subject to a 3 nights’ cancellation fee if notification is not received 21 days prior to arrival for reservations Jan 3 – Dec 19. Christmas/New Year (Dec 20 – Jan 2) reservations are subject to a 3 nights’ cancellation fee if notification is not received 65 days prior to arrival. Christmas/New Year reservations are non-refundable if cancelled or amended within 3 weeks of arrival. A minimum 3-night fee per reserved week applies for short stays. No refund for no shows at any time. We suggest that travel insurance is taken. Credit Refunds due to reservation cancellation are subject to a 5% processing fee. Group Reservations and Cancellations terms differ.